Test report for XiVO 2019.02

Report generated at 2019-02-15 17:40:28




Other/Regression tests

Test Status
X-1081: Handle AMI connection failure (v1) Passed
X-1079: Allow Agent to call after leaving an outbound queue (v1) Passed


Test Status
X-1082: Local and global trunks (v1) Passed
X-1080: Manage media servers in webi (v1) Passed
X-1057: Calls routing between MDS (v1) Passed

XiVO Assistant/Global

Test Status
X-825: Check phone status after start (v1) Passed

XiVO Assistant/WebRTC

Test Status
X-790: WebRTC: Attended transfer via Assistant (v3) Passed
X-721: Call using WebRTC (v1) Passed

XiVO CC/Agent states/Incoming call - ACD

Test Status
X-703: Call then answer then hangup then wrapup (v1) Passed
X-702: Call then no answer, then pause (v1) Passed
X-700: Call then decline results in Paused agent (v1) Passed

XiVO CC/Agent states/Outgoing call/Start state: Pause

Test Status
X-829: Call from pause then hangup (v1) Passed

XiVO CC/Agent states/Outgoing call/Start state : Ready

Test Status
X-699: Call (ex) then answer then hangup (v1) Passed
X-698: Call (ex) then hangup (v1) Passed
X-697: Call then answer, then pause, then hangup (v1) Passed
X-693: Call then pause, then answer, then hangup (v1) Passed
X-691: Call then answer then hangup (v1) Passed

XiVO CC/Agent states/Transfers

Test Status
X-817: Attended transfer via Agent (v2) Passed


Test Status
X-884: Agent call history (v1) Passed
X-861: Customer call history and exit from queue (v1) Passed
X-845: Get Customer Call history (v2) Passed

XiVO CC/CCAgent/Callbacks

Test Status
X-1030: Get callbacks from multiple list in one queue (v1) Passed
X-1013: Validate callback request creation by webservice (v2) Passed
X-874: Reschedule a callback (v1) Passed
X-873: Take and Close callback (v1) Passed
X-872: Import callbacks (v1) Passed
X-858: Callbacks - take and release (v1) Passed

XiVO CC/CCManager

Test Status
X-1040: Queue info popup (v1) Passed
X-1018: Visual indicator of Recording on queue (v1) Passed
X-742: Pause / UnPause Agent (v4) Passed
X-719: Move Add Delete Agent In queue (v1) Passed
X-716: Manager can see queues, agents and calls (v2) Passed

XiVO CC/Highlevel feature tests

Test Status
X-711: Call history is available (v1) Passed
X-709: SpagoBI is up and statistics are generated (v1) Passed
X-708: Kibana is up and data available (v1) Passed
X-707: Agent logged in logged out (v2) Passed
X-715: Recording and Configuration are up (v2) Passed

XiVO CC/Recording

Test Status
X-1016: (ITLS) Recording (v1) Passed

XiVO PBX/XiVO UC and Docker

Test Status
X-915: XiVO UC - Assistant (v1) Passed
X-1063: XiVO UC - Assistant with device (v1) Passed